Social Services Assistant, Visitation Coordinator

We want you to join our team in Ontario, OR!

Do you want the opportunity to make a positive impact on the lives of children in need of support? Do you want to be part of a diverse workforce that collaborates and learns from each other to improve services that support children, families and communities? Then, we want to hear from you!

The Office of Child Welfare, part of the Oregon Department of Human Services, is looking for 1 (one) dedicated and compassionate individual.

Our Mission

"To help Oregonians in their own communities achieve well-being and independence through opportunities that protect, empower, respect choice and preserve dignity."


For more information on Child Welfare programs please click here.


The Child Welfare Visitation Coordinator supervises visitation between children, parents and family members in an office setting or in a community setting. Gathers and documents information from the caseworker, children, parents, relatives, case providers, schools and other resources to plan visits, including the schedule, location, supervision level and safety plan. The visitation coordinator takes notes and prepares written reports describing information gathered and accurate observations.

Visitation Coordinators also transport children to visits, health, social services or other agency related appointments as required. Meets with clients, family members and caregivers to review visitation agreements and guidelines; provides clear visitation expectations and maintains safety of the visitation environment. Visitation Coordinators collaborate with the Caseworker to assess level and location of visit supervision on an on-going basis.


The Social Services Assistant works directly with clients who have various physical, psychological and emotional problems and deals with a variety of unpredictable and/or potentially dangerous situations daily. They may encounter situations requiring emergency action to protect the safety or health of individuals or groups. They may be exposed to serious communicable diseases. Most positions require physical mobility including climbing stairs, lifting children, etc. The Social Services Assistant may need to drive in inclement weather and hazardous conditions when transporting clients. Social Services Assistants may occasionally travel out of state, work a flexible schedule, or be required to lift up to 40 pounds.


When you join the Department of Human Services, you join a community of nearly 10,000 employees dedicated to Oregon’s most vulnerable population. Career growth and development is encouraged through ample training and committee participation opportunities. The State of Oregon offers excellent benefits, including low-cost, high-coverage health insurance, generous time-off, and a competitive retirement plan.

Requested Skills/Desired Attributes:

The most qualified candidates will possess the following attributes, skills, and areas of experience as they relate to the position:

• Engagement skills with emphasis on communicating with clients, some of which may be unmotivated or unwilling clients, de-escalating hostile situations and engaging with children and adults.

• Ability to communicate effectively with the public, service providers, and clients in person, over the telephone and in writing respecting cultural and ethnic differences.

• Ability to work as part of a team and provide assistance to others.

• Ability to input and retrieve data efficiently and effectively.

• Experience engaging and working with community partners and organizations.

• Ability to narrate and document observations during visitations.

Additional Requirement:

Finalists will be subject to a computerized criminal history and abuse check. Adverse background data may be grounds for immediate disqualification. Successful candidates for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following convictions are likely to result in being disqualified for this position: Felony Convictions, Computer theft, identify theft and fraud. CJIS Clearance is done at the conditional job offer.

Requires valid driver’s license.


Ina Leah Mack

CPS Supervisor, Malheur Co.

541-889-9194 ext. 359 (office)

541-709-8413 (work cell phone)

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